Delivery information
Eight destinations, five vans, one cold room
Every fee and cut-off we work to is on this page. Our own drivers cover the whole country, so a bouquet is never handed to a parcel network and stacked on its side.
Where and when
Fees and cut-offs by emirate
The cut-off is the moment the order reaches us, not the moment you start filling the basket. Order value thresholds for free delivery are measured before the delivery fee and already include VAT at 5%.
| Emirate | Delivery fee | Free above | Same day | Cut-off | Typical |
|---|---|---|---|---|---|
| Dubai | AED 25 | AED 300 | Yes | 6:00 pm | 2-4 hours |
| Abu Dhabi | AED 35 | AED 400 | Yes | 3:00 pm | 4-6 hours |
| Sharjah | AED 30 | AED 350 | Yes | 4:00 pm | 3-5 hours |
| Ajman | AED 35 | AED 400 | Yes | 2:00 pm | 4-6 hours |
| Umm Al Quwain | AED 45 | AED 500 | No | 12:00 pm | Next day |
| Ras Al Khaimah | AED 45 | AED 500 | No | 12:00 pm | Next day |
| Fujairah | AED 50 | AED 500 | No | 12:00 pm | Next day |
| Al Ain | AED 40 | AED 450 | Yes | 1:00 pm | 5-7 hours |
Umm Al Quwain, Ras Al Khaimah and Fujairah are next-day only. An order placed before midday there goes out on the following morning’s northern run; after midday it waits a day.
Delivery windows
Pick the hours, not the hour
Three standard windows, all at no extra cost, plus two we charge for because they break the run. Windows are chosen at checkout and in the bouquet customizer.
Morning
Included
9:00 – 12:00 — available in every emirate we serve.
Afternoon
Included
12:00 – 16:00 — available in every emirate we serve.
Evening
Included
16:00 – 21:00 — available in every emirate we serve.
Express
AED 45
Within 90 minutes — reserved for Dubai only, and subject to a driver being free when the order lands.
Midnight surprise
AED 60
23:30 – 00:30 — Dubai, Sharjah and Ajman. Order by 6pm the same day.
What you can rely on
Five things we hold ourselves to
- 01
Same day delivery
Order before 6pm in Dubai and it arrives today. Cut-offs are earlier in the northern emirates.
- 02
Scheduled delivery
Pick any date up to sixty days ahead and a three-hour window to land in.
- 03
UAE-wide coverage
All seven emirates plus Al Ain, delivered by our own drivers rather than a courier.
- 04
Handcrafted to order
Nothing is pre-made. Your arrangement is tied after you order, not before.
- 05
Fresh from the market
Bought at the Dubai Flower Centre each morning and conditioned overnight before it is cut.
The honest part
What we cannot do
Most delivery pages stop at the promises. These are the five situations that cause almost every failed delivery we have, and knowing them in advance is worth more than another badge.
Free-zone towers without a recipient number
Several DMCC, DIFC and Masdar buildings will not let a driver past the security desk without calling the recipient first. If we have no working mobile number for them, the bouquet sits at reception or comes back to us. Always give us a number, even when the gift is meant to be a surprise.
Delivery to the minute
We give a three-hour window and we hit it the overwhelming majority of the time. We will not promise 14:05 on Sheikh Zayed Road in February, because the only way to guarantee that is to lie about traffic. Express narrows it to ninety minutes, which is as tight as we are prepared to go.
Hospital wards addressed to a patient alone
Hospital reception will refuse a delivery that names only a patient. We need the ward or room name, and some units — oncology, ICU, maternity in certain hospitals — do not accept flowers at all. Check with the ward before ordering and we will do the same on our side.
Anonymous deliveries where the driver must hand over
We will leave your name off the card entirely if you ask. What we cannot do is hand a bouquet to a recipient and refuse to say where it came from when they ask the driver directly. He will say NouraBloom, because otherwise the flowers do not get accepted.
Rebuilding a bouquet at the door
Drivers carry water and spare card stock, nothing else. Changes to the arrangement, the wrap or the message have to reach the studio before we cut, which in practice means four hours ahead of a scheduled slot.
Already ordered
Find out where it is
Enter the reference from your confirmation message and you will see the stage it has reached, from conditioning to handover. If something looks wrong, ring the studio rather than waiting.
Studio line +971 4 555 0180, daily, 8:00 – 22:00.